Generating a good customer experience entails and the importance of understanding the customer perspective.
Format AMA
Volume of 900 – 1000 words (4 pages)
Assignment type : Essay
Description
Select 2 separate products or services or any of the following that you have personal
experience with:
2 products, OR
2 services, OR
2 companies, OR
2 institutions, OR
2 venues OR
2 events
For example: if you select 2 products, one component must represent what you consider to
have a ‘poor’ customer experience and the other component a ‘good’
customer experience.
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